Live Hospitality POSHelp Contact us

Members and loyalty

Member tiers and discounts

Set up tiers, move members up automatically, and link each tier to a discount.

Owners and managers

Tiers let you treat regulars differently, for example Member, Silver and Gold.

Create or edit tiers

  1. In Admin, go to People › Members and tap Tiers.
  2. Edit a tier's name, or tap Add tier.
  3. Pick an icon, or No icon.
  4. Choose how members reach the tier: - Manual: you move members yourself, in their details - Spend: once they've spent this amount - Orders: once they've placed this many orders - Frequency: this many orders within a number of Days
  5. Tap Save tiers.

Give a tier a discount

  1. Go to Money › Discounts.
  2. Create a discount and choose the tier under Member tier.
  3. Optional: add a First-visit value for a member's first paid order.

Whenever staff add a member to an order, the till applies their tier's discount automatically.

Still stuck?

Message us from the till with Support chat, or book a call with the Live Hospitality team.