Troubleshooting and FAQ
Quick fixes for the things that trip people up.
- The till won't closeWhat each "Cannot close till" message means and how to fix it.
- The card settlement won't matchWhy the card variance isn't zero at close, and what to check.
- The tablet says it's lockedThe three different lock messages and what to do about each.
- I forgot my PINA manager can set a new PIN for you in a minute.
- You must be clocked in to process salesWhy the till stops you taking a sale, and the fix.
- A table is stuckWhat to do when a table looks busy but shouldn't be, or won't open.
- The printer isn't printingWork through these checks, from the simplest up.
- Support chat isn't workingWhat "Support chat is not set up on this till" and "Support did not answer" mean.
- Frequently asked questionsQuick answers to the questions we hear most.