Frequently asked questions
Quick answers to the questions we hear most.
Everyone
Do I need to install anything?
No. The till runs in the tablet's web browser. You can add it to the home screen so it opens like an app. See Add the app to your home screen.
Why does the till go back to the PIN screen after every order?
So the next person signs in as themselves. Every sale is recorded against whoever is signed in. See Sign in and out with your PIN.
Why can't I see Admin or the settings cog?
Only Owner and Manager access levels see the Settings icon. See Add and edit staff.
A guest wants to pay separately. Can I split the bill?
Yes, evenly by people or by items. See Split a bill by people and Split a bill by items.
I made a mistake on a paid sale. What now?
A manager can refund it. See Refund an order.
Where do I see today's sales?
On the Dashboard, or during the shift with an X-Read.
Something looks different today.
It may be an update. See What's new.