Contact support

How can we help?

Tell us what's going on and we'll open a support case for your venue. We'll suggest guides as you type, in case one answers it straight away.

Urgent: till down or can't take payments?

Try these first. Most problems clear in a minute.

Refresh the tillTap the Refresh icon (two curved arrows) in the top bar. Can't see it? Close the browser or app and open the till again. More on refreshing
Check the internetOpen another website on the tablet. If it won't load, check the venue wifi or router first.
Card reader trouble?Keep trading with cash while you check it. Card reader troubleshooting
Message us from the tillTap the speech bubble in the top bar to open Support chat. How Support chat works

Till won't open at all? Use the form below and choose Till down so your case goes to the top of our queue.